1. Order Processing
All orders placed through Ozemstore are subject to medical review and approval. Orders are only processed after successful completion of the required medical intake.
Once approved, orders are typically processed within 1–3 business days.
2. Shipping Time
After processing, delivery times may vary depending on your location:
- Europe: 2–5 business days
- International: 5–10 business days
Please note that shipping times are estimates and may be affected by external factors such as courier delays or customs procedures.
3. Shipping Costs
Shipping costs are calculated at checkout and may vary based on your location and selected delivery method.
We may offer free shipping promotions, which will be clearly indicated on the website.
4. Medical Approval Requirement
All shipments are dependent on approval by our medical team.
- Orders will not be shipped without approval
- This ensures safe and responsible use of our treatments
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
6. Delivery Issues
Ozemstore is not responsible for delays caused by:
- Incorrect shipping information provided by the customer
- Courier delays or force majeure events
- Customs clearance processes
If you experience issues with your delivery, please contact us at:
hello@ozemstore.com
7. Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Ozemstore is not responsible for lost or stolen items. Please contact the courier directly in such cases.
8. Contact Information
For any shipping related questions, please contact us:
Ozemstore
Email: hello@ozemstore.com
9. Acceptance of Policy
By placing an order with Ozemstore, you agree to this Shipping Policy.